Now in Beta · Resort OS v2.0

The Future of
Island Hospitality.

Seamless. Personal. Effortless.

One intelligent platform that unifies guest experience, in-room dining, housekeeping, inventory, and analytics — built for boutique resorts.

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Trusted byBAIA BoutiqueCoral ReefPalawan Bay

Powerful Features

Everything you need.
In one intelligent platform.

Streamline operations, elevate guest experiences, and drive real growth for your resort.

Guest Portal

Empower guests to manage their stay, place orders, request services, and explore offerings — all from their pocket.

Inventory Management

Real-time tracking, low-stock alerts, usage insights, and smart reordering to reduce waste and save costs.

In-Room Dining

Digital menus, easy ordering, live status updates, and on-time delivery — built for delight.

Reports & Analytics

Real-time dashboards and intelligent insights to track performance and make data-driven decisions.

Housekeeping Management

Assign tasks, track room status, and ensure every room is guest-ready with effortless precision.

Guest Communication

In-app messaging for quick, personal, and efficient communication between guests and staff.

How it works

Order Anything.
From Anywhere.

01

Browse & Select

Guests browse menus, services, and amenities right from their phone — no app downloads required.

02

Tap & Send

A single tap sends the order straight to the kitchen, spa, or front desk with full context.

03

Instant Billing

Total transparency. Zero front-desk calls. Charges are automatically added to the room tab.

120+
Resorts Onboarded
98%
Guest Satisfaction
40%
Reduction in Front-desk Calls
99.9%
Platform Uptime

Guest Experience

Front-Stage Magic:
The Frictionless Guest Portal.

Empowering the guest with a complete concierge in their pocket. No app downloads required. Always at their fingertips.

  • Browse rooms, dining, spa & activities
  • Real-time messaging with the resort team
  • Personalized recommendations & offers
  • Multi-language support out of the box

Operations Suite

One Dashboard.
Complete Control.

From arrivals to housekeeping, revenue to maintenance — every metric that matters is unified in a beautifully simple management console.

Real-time
Live Occupancy
+12.4%
Revenue Today
Tracked
Open Tasks
Resolved
Guest Requests

Kitchen & Service

Back-of-House,
Perfectly Choreographed.

A real-time kitchen and service board that keeps every order on track — from preparing to ready to serve.

PreparingReadyCompletedDine InRoom Service

Pricing

Simple plans.
Built to scale with you.

14-day free trial. No credit card required. Cancel anytime.

Starter

For boutique villas & small properties

₱6,664/month

Billed annually

  • Up to 15 rooms
  • Guest Portal (web)
  • In-Room Dining module
  • Basic Housekeeping board
  • Email support
  • Single property
  • Standard reports
  • Branding customization
Most Popular

Professional

For growing boutique resorts

₱15,624/month

Billed annually

  • Up to 60 rooms
  • Everything in Starter
  • Inventory Management
  • Advanced Analytics & ADR/RevPAR
  • Guest Communication suite
  • Kitchen & Service board
  • Priority support (24/5)
  • Multi-language portal
  • Up to 2 properties
  • API access

Enterprise

For resort groups & chains

Custom
  • Unlimited rooms & properties
  • Everything in Professional
  • Custom integrations & SSO
  • Dedicated success manager
  • White-glove onboarding
  • 24/7 priority support
  • Custom SLAs & uptime guarantee
  • On-premise deployment option
  • Advanced security & audit logs
  • Custom reporting & BI exports

Loved by Resorts

What our partners are saying.

"merQato transformed our operations. Front-desk calls dropped 45% in the first month and our guests rave about the digital concierge."

Isabella Marquez
General Manager
BAIA Boutique · Palawan

"The analytics alone paid for the platform. We finally see ADR, RevPAR and occupancy in one place — and act on them in real time."

David Chen
Director of Revenue
Coral Reef Villas

"Onboarding was effortless. Our housekeeping team was running on the new boards in less than a day."

Theresa Okafor
Head of Housekeeping
Lagoon Hideaway Resort

"Guests order from the pool, the spa, even the beach. Room-service revenue is up 32% — without adding a single staff member."

Marco Santos
F&B Director
Sunset Bay Boutique

"Beautiful, fast, and genuinely thoughtful software. It feels designed by hospitality people, not just engineers."

Amelie Laurent
Owner
Maison du Sable

"The inventory module saved us thousands in waste in the first quarter. The smart thresholds are uncannily accurate."

Rajiv Patel
Operations Lead
Tamarind Beach Resort

Trusted by leading boutique resorts

BAIA
Coral Reef
Lagoon
Sunset Bay
Maison
Tamarind

Journal

From the merQato journal.

Introducing the Frictionless Guest Portal: a new era of resort hospitality
Product

Introducing the Frictionless Guest Portal: a new era of resort hospitality

May 12, 2026·6 min read
Why island resorts are switching to all-in-one operating systems
Insights

Why island resorts are switching to all-in-one operating systems

May 04, 2026·8 min read
How BAIA Boutique cut front-desk calls by 45% in 30 days
Case Study

How BAIA Boutique cut front-desk calls by 45% in 30 days

Apr 26, 2026·5 min read
The principles behind a truly delightful in-room dining experience
Design

The principles behind a truly delightful in-room dining experience

Apr 18, 2026·7 min read
Real-time kitchen boards: choreographing the back of house
Operations

Real-time kitchen boards: choreographing the back of house

Apr 09, 2026·6 min read
Reading the signals: ADR, RevPAR, and the metrics that matter
Analytics

Reading the signals: ADR, RevPAR, and the metrics that matter

Mar 30, 2026·9 min read

Get in touch

Let's elevate
your resort together.

Tell us about your property and we'll set up a personalized demo within 24 hours.

Email
hello@merqato.digital
Phone
+63 917 555 0142
Headquarters
San Vicente, Palawan · Philippines

"merQato isn't software you install. It's a hospitality team member that never sleeps."

— BAIA Boutique

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